We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you do wish to make a complaint please contact the Operational Manager, either directly by telephone on 0191 373 2077 or by letter if you prefer. You will then be sent a written reply usually within 7 days and if you are not happy with the outcome, discussions with a designated doctor will be arranged.