Watch this short video below, created by Tyne & Wear NHS Foundation Trust showing what you can expect when you call NHS111 and select option 2 for urgent mental health support:
The service is still provided by your local NHS mental health trust – that is not changing – it’s just a new telephone number to call. To help you get the support you need, you will speak to a mental health advisor who will ask you some questions and listen to you. They can offer self-care advice and signposting over the phone, transfer you to the crisis service if needed or refer you to other local services.
Don’t worry, the local freephone crisis service numbers in your area will still be active for a while to make sure you always get the support you need.
If you or someone else have physically harmed themselves, or if their life is at risk, then you should still call 999 or go to A&E.
Click the link below ⇓ for more information: